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Statutory Rights

None of the contents of these terms of business shall affect the consumer’s statutory rights.


  1. These conditions override any conditions of the Customer

  2. Bentley & Hall (B&H) will not be bound to supply the goods where there is a failure on the part of the manufacturer/supplier to provide the goods.

  3. Any representation or warranty made during the pre-contractual negotiations on the behalf of B&H will be of no effect unless it is in writing on the face of this order.


  5. All prices are strictly nett and are inclusive of vat at the prevailing rate at the date of order. The final charge payable by the Customer will take into account any subsequent increase or decrease in the tax rate applicable.

  6. If the required deposit has not been paid to B&H no order will be placed with the manufacturer until it is received.

  7. Balances must be paid in full when the goods are available for delivery. Cheques require 5 days to clear before delivery.

  8. In the event of an unsuccessful credit application by the customer B&H will not be bound to supply the goods.

  9. In the event of the cancellation of this contract by the customer B&H reserves the right to retain any deposit paid. In such circumstances, B&H will be entitled to resell the goods without any notice whatsoever and will be entitled to recover any loss and expenses it incurs from the customer.

Payment Methods

  1. B&H will ask for a minimum deposit of 30% on confirmation of order.

  2. The balance of the total amount to be paid will become due before delivery.

  3. Payment methods may include cheque, bankers draft, credit card, debit card or cash. We do not accept cheques as payment on the day of delivery but are pleased to receive them in advance so that the funds are cleared by the day of fitting. Failure to pay the outstanding balance will entitle B&H to charge interest on the balance at a rate of 1% per month compound interest from the due date until payment. The pursuit of consumers who fail to pay on time may lead to professional charges that may be passed on to the consumer.

  4. The re-presentation of dishonoured cheques will lead to a payment of £15 charged to the consumer

  5. ‘Trade Carpets (Southern) Limited (trading as Bentley & Hall), are a company registered in England & Wales – registration number 3449032. Registered address: 20 Eversley Road, Bexhill On Sea, East Sussex, TN40 1HE. Trade Carpets (Southern) Limited are authorised and regulated by the Financial Conduct Authority – 657557. We act as a credit broker and not the lender, finance is provided by Secure Trust Bank PLC, trading as V12 Retail Finance.

  6. Any credit terms offered to the consumer will be explained in detail and are subject to the terms of the Consumer Credit Act. Bentley & Hall acts as a credit broker and will introduce you to V12 Retail Finance Limited to
    complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out

  7. Any additional payments for extra items will be shown separately on the invoice and undertaken once the agreement of the consumer has been obtained for the extra work.


  1. The delivery men employed by B&H take care to deliver goods you have purchased safely to your door. When the goods are taken into the customers’ home any damage to their property is at the customers’ risk. B&H cannot be held responsible for any breakages of items not moved to safety.

  2. B&H will liaise closely with the consumer over delivery and installation dates to ensure that the consumer is not unduly inconvenienced if any problems occur

  3. When placing the order the consumer must inform B&H of any ‘critical deadlines’ by which time the project must be completed

  4. Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you may still have the right to a repair or replacement.”

  5. Manufacturers/suppliers’ delivery dates are quoted in good faith according to the information available at the date of this contract and are, therefore, subject to circumstances outside the control of B&H. B&H will not be liable for any loss or damages from the failure to meet such dates.

  6. As storage space is limited, B&H reserves the right to levy an additional charge should the customer not take delivery within 14 days of being notified of their arrival from the manufacturer/supplier. Balances are required to be paid in full once the goods are in stock. Goods will not be dispatched from the B&H warehouse until the balance has been paid in full. Cheques require 5 days to clear before delivery can be scheduled.

  7. If, after notice of arrival of the goods from the manufacturer/supplier, the Customer does not take delivery of the goods within 3 months this will be deemed to be cancellation by the customer.

  8. B&H regrets that timed deliveries cannot be made.

Force Majeure

  1. If the performance of this contract is rendered impossible or affected in consequence of any inability to secure labour, materials, supplies, act of God, war, riot or civil commotion, strike, lock-out, fire, flood, drought, act of government or other causes (whether or not similar in kind to all or any of the foregoing) beyond the control of B&H, B&H will be entitled (without prejudice to any of its other rights against the Customer) by notice in writing to rescind the contract or to elect to impose such variation in the contract as may in the opinion of B&H be necessary.


  1. Notice may be given by B&H to the Customer hereunder by telephone to the number stated on the face of this document.

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